Refund Policy

Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: if you're ever unhappy with our products for any reason, just contact us and we'll take care of you.

Full Refunds

We'll give a full refund if:

• You were charged for the next billing period but had already decided to cancel.
• You tried the product for a couple months and it just wasn't right for your business.

Partial Credits

We'll consider applying a partial credit toward your account if:

• We experienced extended downtime — multiple hours in a day or multiple days in a month — that prevented you from using the service.
• Our team took multiple days to respond to a support request that required prompt attention.

How to Request a Refund

We handle refund requests on a case-by-case basis. Send a note to YourFriends@sufficientlyadvancedmagic.com and we'll work with you to make things right.

Adapted from the Basecamp open-source policies / CC BY 4.0