Refund Policy

Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you’re ever unhappy with our products for any reason, just contact us and we'll take care of you.

Examples of full refunds we’d grant.

• If you were just charged for your next month of service but you meant to cancel, we’re happy to refund that extra charge.
• If you tried one of our products for a couple months and you just weren’t happy with it, you can have your money back.

Examples of partial credits we’d grant.

• If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’d issue a partial credit to your account.

Get in touch

At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note, tell us what's up, and we'll work with you to make sure you’re happy.

Adapted from the Basecamp open-source policies / CC BY 4.0