Cancellation Policy Cancelling

Last updated: December 12, 2022

We want satisfied customers, not hostages. That’s why we make it easy for you to cancel your account directly in all of our apps — no phone calls required, no questions asked.

Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. If for whatever reason you no longer know who the account owner is, contact us. We will gladly reach out to any current account owners at the email addresses we have on file.

Canceling Service

If you've subscribed to our Service for multiple Units, you can cancel just a single Service, leaving the rest of your Services intact.

From your Dashboard select the Unit you want to cancel. Select "Settings" and click the "Cancel Service" button.

You can also cancel a collection of Services by Canceling service for an Organization (a group of related Units) within your account.

From your Dashboard select the Organization you want to cancel and click the "Cancel Service" button.

Finally, you can close your Account. This will automatically cancel ALL Services associated with any Organization and Units of which you are the owner.

From your Dashboard select "My Profile" and click the "Close My Account" button.

What happens when you cancel a Service?

We’ll permanently delete your account data within 30 days from our servers and logs, and within 60 days from our backups. Retrieving data for a single account from a backup isn’t possible, so if you change your mind you’ll need to do it within the first 30 days. Data can’t be recovered once it has been permanently deleted.

We won’t bill you again for the Services you cancel. We don’t automatically prorate any unused time you may have left but if you haven’t used your account in months or just started a new billing cycle, contact us for a fair refund. We’ll treat you right.

What happens when you close your account?

You will no longer be able to log into Sufficiently Advanced Magic, nor will you receive status emails for any Organizations or Units of which you were a member.

SAM-initiated cancellations

We may close your account and cancel your Services if they have been inactive for at least 30 days. We define inactive to mean no imports have been successfully attempted or completed during that time.

We also retain the right to suspend or terminate accounts for any reason at any time, as outlined in our Terms of Service.

Adapted from the Basecamp open-source policies / CC BY 4.0