Cancellation Policy

We want satisfied customers, not hostages. That's why we make it easy for you to cancel your account directly in the app — no phone calls required, no questions asked.

How to Cancel

Cancel a Single Service (Unit)

To stop importing for one location, go to your Dashboard, select the Organization, then select the Unit you want to cancel. Navigate to the Unit's Settings tab, scroll to the Danger Zone, and click "Cancel Unit." This leaves your other Units intact.

Cancel an Organization (All Units in a Group)

To cancel all Units under an Organization at once, go to your Dashboard, select the Organization, navigate to the Settings tab, scroll to the Danger Zone, and click "Cancel Organization." This will cancel all Units within that Organization.

Close Your Entire Account

To close your account completely, navigate to your Profile page, scroll to the Danger Zone, and click "Close Account." This cancels all services across all Organizations and Units associated with your account.

What Happens When You Cancel

• You will not be charged again after your cancellation takes effect.
• Your data (reports, journal entries, settings) will be deleted from our servers within 30 days.
• Your data will be deleted from our backups within 60 days.
• Once deleted, your data cannot be recovered from our systems. Your original sales reports remain in your POS system, and your journal entries remain in your accounting software — those are unaffected by cancellation.
• Prorated refunds may be available — see our Refund Policy.

What Happens When You Close Your Account

• You will not be able to log in to the application.
• You will not receive any further status emails or daily digests.
• All subscriptions across all Organizations will be cancelled.

Cancellations Initiated by Us

We reserve the right to suspend or terminate accounts that have been inactive for 30 or more days with no import attempts, or for violations of our Terms of Service. We will make a good faith effort to provide advance notice in cases that aren't caused by a policy violation.

Adapted from the Basecamp open-source policies / CC BY 4.0